Support

Open a painting in Library, choose paint by number, and brush over an area. After the first strokes, your work appears in My collection. Open its card to continue.

Tap the paint pot with the area’s number or symbol. You can also hold a finger briefly on an area to pick its paint. To pick with a short tap, enable Tap to pick color in Settings → Drawing settings; it is off by default. On pages without recognized areas, choose a pot manually.

Spread two fingers to zoom in and pinch to zoom out. Drag with two fingers to move the canvas, or twist them to rotate it. Tap once with two fingers to fit the whole painting on screen.

Tap Undo at the top. Redo restores an undone stroke until you paint another stroke. To erase part of a stroke, choose the eraser on the left. If the controls are hidden, double-tap the canvas with one finger.

Open More → Show the original. It is an example; viewing it does not change your strokes. Close it with a tap or the cross. This option is absent if the page has no example.

Choose More → Finish. Your work is marked Done and appears in Finished. To add more strokes, choose Continue coloring in the card menu or in More on the canvas. Start over clears the paint; you do not need it to continue.

No. It only hides the card from My order. Open My collection → All, hold the card, and choose Return to “My order”. Your paint stays intact. Delete is a separate action with confirmation.

Strokes save automatically on this iPad. Wait a couple of seconds after painting or return to your paintings. Painting and saving on the device do not need internet. Do not delete the app to fix a problem: doing so can remove your work from this iPad.

In My collection, tap Import coloring page and choose a PDF or image with outlines, numbers or symbols, and a color key. Choose pages, start the import, and check the palette and colors if asked. Tap Done: a single page opens immediately; multiple pages appear in My collection.

Turn on iCloud sync in Profile. Your works and settings sync through your own iCloud account with the same Apple ID. To remove the copies from iCloud, choose Profile → Delete data from iCloud; the works on this iPad stay.

Purchases are made through Apple, so refunds are handled by Apple as well. Request one at reportaproblem.apple.com. To get earlier purchases on a new iPad, use Profile → Restore purchases.

Close Show the original, then select paint and the brush on the left. If you have used Apple Pencil, keep painting with it. If strokes still do not appear, write to us which tool you use and what you see on screen.

Choose All in My collection. If you finished the work, check Finished too. A card removed from the shelf is still in All and can be returned from its menu. If the work is missing everywhere, do not delete the app: note what happened before it disappeared and write to us.

Check that the file opens on your iPad and that the page has a picture and a color key. Download cloud files to the iPad first. Try importing one page. A page loaded as is may not support picking paint by area or an original example.

Check available iPad storage and free space without deleting Brushroom. Return to your work and make a small stroke so the app tries saving again. If the message returns, write down its text and send it to us.